Returns & Refunds policy

At EarthLife Co., we want you to be happy with your purchase. This Refund Policy explains how returns and refunds work for orders placed on www.earthlifeco.com.

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.

The product must be unused and in its original packaging.

Proof of purchase (order ID, invoice, or confirmation message) is required.

Due to the nature of certain products (e.g., toothbrushes, tissues, scrub pads), items that have been used cannot be returned for hygiene reasons, unless the product is defective or damaged on arrival.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery at support@earthlifeco.com or via Whats App, along with photos of the product and packaging.

We will arrange a replacement or full refund at no additional cost to you, once verified.

3. How to Request a Return/Refund

1. Email us at support@earthlifeco.com or message us on Whats App with your order ID and reason for return.

2. Our team will review your request within 1-2 business days.

3. If approved, we will share instructions for returning the product (if applicable) or proceed directly with a refund/replacement.

4. Refund Method & Timeline

Approved refunds will be credited to the original payment method (UPI, card, net banking) used at checkout.

Refunds are typically processed within 7-10 business days after approval, though your bank/payment provider may take a few additional days to reflect the amount.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI, based on

details shared by the customer.

5. Non-Returnable Situations

We are unable to accept returns or issue refunds in the following cases:

Product used or not in original condition.

(except for verified damaged/defective items)

Return request made after 7 days of delivery.

Change of mind after the product has been delivered and used.

Free gifts or promotional items included with an order.

6. Order Cancellations

Orders can be cancelled before they are shipped by contacting us immediately at support@earthlifeco.com or via Whats App.

Once an order has been shipped, it cannot be cancelled, but our standard return process will apply upon delivery.

7. Contact Us

For any questions about returns or refunds, reach out to:

EarthLife Co.

Email: support@earthlifeco.com